Orders & Returns


Orders and Returns on OpenDay

Welcome to OpenDay! Here is everything you need to know about placing orders, tracking your shipments, and managing returns on our marketplace.


Placing an Order

When you find something you love during a live stream or while browsing a seller's shop, simply add it to your cart and check out. Here is what happens next:

  • Checkout: You will complete your payment through our payment provider. We support credit cards, debit cards, and other standard payment methods.
  • Order Confirmation: You will get a confirmation email with your order number and a summary of your purchase.
  • Seller Notification: We notify the seller immediately so they can start preparing your items.

Shipping

Because OpenDay is a marketplace, individual sellers handle their own shipping.


When you check out, you will see a shipping price. We calculate this based on your delivery address and the size or weight of your items. Some sellers also offer free shipping on orders above a certain amount.


Delivery times depend on the seller's location, your address, and the carrier they use. Most orders arrive within 3 to 7 business days after the seller ships the package. Once tracking becomes available, you will see an estimated delivery date on your order details page.


Tracking Your Order

As soon as the seller ships your order, you will receive a notification with a tracking number. You can check the status of your package at any time from your Purchases page.


Common tracking statuses include:

  • Processing: You placed the order, and the seller is preparing it.
  • Shipped: Your package is on its way.
  • Out for Delivery: Your package is with the local carrier and will arrive today.
  • Delivered: The carrier dropped off your package.

If your tracking shows an issue, like a failed delivery or a package returning to the sender, reach out to the seller first through your messages page. They can help coordinate a resolution or reship your items.


Returns & Refunds

OpenDay is a marketplace, which means each seller manages their own return policy.


Before you make a purchase, we highly recommend checking the seller's shop page or product listing to understand their specific rules. Look for details on:

  • Whether they accept returns
  • The return window (for example, 14 or 30 days)
  • Item conditions (like requiring items to be unused or in original packaging)
  • Who covers the cost of return shipping

How to Request a Return

If you need to send an item back, follow these steps:

  1. Navigate to your Purchase page and see the order and order number you want to return.
  2. Send a message directly to the seller through the messages page to explain the situation and request a return.
  3. Wait for the seller's approval. Once approved, they will provide instructions on how to send the item back.
  4. Ship the item back. After the seller receives and inspects it, they will process your refund.

How Refunds Work

We always process refunds back to your original payment method. Here is the step-by-step breakdown of what to expect:

  1. Refund Issue: The seller issues either a full refund (the purchase price plus shipping, depending on their policy) or a partial refund (if an item arrived slightly damaged but remains usable).
  2. Notification: We send you an email and an in-app notification the moment the refund goes through.
  3. Bank Processing: The funds will typically appear on your bank or credit card statement within 5 to 10 business days, depending on your financial institution.

Frequently Asked Questions (FAQs)

What if my order never arrives?

If your tracking shows as delivered but you do not have the package, check with neighbors or your building's mail room first. If you still cannot find it, message the seller. If you and the seller cannot resolve the issue, contact our support team.


Can I cancel an order?

If the seller has not shipped your order yet, message them immediately to request a cancellation. If the order has already shipped, you will need to wait for it to arrive and go through the standard return process.


What if I received the wrong item or a damaged product?

Contact the seller right away through your order page. Most sellers will gladly offer a replacement or a full refund for incorrect or damaged goods.


I bought from a seller who is no longer active. Can I still get a refund?

Yes. If a seller closes their account or becomes inactive, contact the OpenDay support team directly. We will step in to help resolve the situation.


Do you charge restocking fees?

OpenDay does not charge any restocking fees. However, individual sellers might have their own restocking policies. Always check with the seller before initiating a return.


Need More Help?

If you try to resolve an issue directly with a seller and cannot reach an agreement, our support team is ready to step in. Contact us with your order number, and we will look into the matter quickly. Email us at support@openday.com.