Making Purchases

Overview

This guide walks you through the entire purchase process—from browsing products to completing checkout securely.

Browsing & Discovery

Finding Products

Search:

Search bar in header (magnifying glass icon)
Type product name, brand, or keyword
See instant results as you type
Filter and sort results

Browse Categories:

Click "Categories" in main menu
Choose from Fashion, Electronics, Home & Garden, etc.
See subcategories within each main category
View featured products and sellers

Live Streams:

Watch sellers showcase products
Click featured products during stream
Browse seller's full catalog from stream

Seller Shops:

Visit individual seller shops
See their full product catalog
Filter by category, price, availability
Sort by newest, bestsellers, price

Recommendations:

"You might like" based on browsing history
"Customers also bought" on product pages
"Trending" and "Popular" sections
Personalized for logged-in users

Product Pages

Every product page includes:

Images & Media:

Main product image
4+ additional photos (different angles, details)
Product video clips from live streams
Zoom in on photos for detail

Product Information:

Name and brand
Detailed description (materials, features, dimensions)
SKU (Stock Keeping Unit) for reference
Category and tags
Availability status (in stock, low stock, out of stock)

Pricing:

Regular price
Sale price (if on sale)
Savings shown (e.g., "Save $15!")
Any applicable promotions

Variants:

Size options (XS, S, M, L, XL, etc.)
Color options
Other variants (material, style, etc.)
Specific SKU per variant

Shipping:

Shipping cost (or "Free Shipping")
Estimated delivery date
Ships from location
International shipping availability

Seller Info:

Seller name and rating
Link to seller's shop
"Contact Seller" button
Seller's return policy
Seller's shipping policy

Social Proof:

Customer reviews and ratings
Number sold
Wishlist adds
Photos from customers

Shopping Cart

Adding Items to Cart

From product page:

Select options (size, color, etc.) if applicable
Choose quantity
Click "Add to Cart"
Cart icon updates with item count

From live stream:

Click "Add to Cart" on featured product card
Select options if needed
Item added without leaving stream

Cart Notifications:

Confirmation message when item added
"View Cart" or "Continue Shopping"
Cart icon shows number of items

Viewing Your Cart

Cart displays:

All items you've added
Product photo and name
Selected options (size, color, etc.)
Price per item
Quantity selector
Subtotal per item
Total subtotal

From multiple sellers?

Items grouped by seller
Each seller's items ship separately
Separate shipping cost per seller

Managing Cart Items

Update quantity:

Use +/- buttons or type number
Prices update automatically
Maximum quantity may be limited by stock

Remove items:

Click "Remove" or trash icon
Item deleted immediately
Can add back from product page

Save for later:

Move items to "Saved" list
Keeps them for future purchase
Doesn't reserve the item (could sell out)
Move back to cart when ready

Apply promo code:

Enter code in promo code field
Click "Apply"
Discount shown in cart totals
Invalid codes show error message

Checkout Process

Starting Checkout

Review cart one last time
Verify all items and quantities correct
Check seller policies if buying from new seller
Click "Proceed to Checkout" or "Checkout"

Shipping Address

Enter shipping address:

Name: Full name (for package recipient)
Address Line 1: Street address
Address Line 2: Apartment, suite, unit (optional)
City: City name
State/Province: Select from dropdown
ZIP/Postal Code: 5-digit ZIP or postal code
Country: Select country
Phone: Phone number (for delivery issues)

Address validation:

System checks if address is valid
Suggests corrections if typos detected
Confirm suggested address or keep yours

Saved addresses:

Save address for future use
Select from saved addresses (if logged in)
Set default address
Edit or delete saved addresses

Shipping to multiple addresses:

Not supported in single checkout
Place separate orders for different addresses

Shipping Method

Options may include:

Standard Shipping: 3-7 business days (cheapest)
Expedited Shipping: 2-3 business days (moderate cost)
Express/Overnight: 1-2 business days (highest cost)
Free Shipping: May be available over certain threshold

Delivery estimate:

Shows expected delivery date range
Based on seller's processing time + transit time
Holidays may extend delivery

Tracking:

All shipping methods include tracking
Tracking number emailed when shipped
Track in your account

Payment Information

Accepted payment methods:

Credit cards (Visa, Mastercard, Amex, Discover)
Debit cards
Apple Pay (on supported devices)
Google Pay (on supported devices)
Other digital wallets

Enter card details:

Card number (16 digits)
Expiration date (MM/YY)
CVV/Security code (3-4 digits on back)
Cardholder name
Billing ZIP code

Save payment method:

Checkbox to save card for future purchases (if logged in)
Securely stored by Stripe (not OpenDay)
Use saved cards for one-click checkout
Update or remove saved cards in account settings

Security:

All payment data encrypted (SSL)
Processed by Stripe (industry leader)
PCI-DSS compliant
Your card info never stored on OpenDay servers
Fraud detection and prevention built-in

Order Review

Final review before placing order:

Shipping To:

Confirm delivery address
Edit if incorrect

Items:

Review all products
Verify quantities and options
Check pricing

Totals:

Subtotal (sum of items)
Shipping cost
Tax (if applicable in your location)
Discounts/promos (if applied)
Order Total: Final amount to be charged

Policies:

Link to seller's return policy
Link to seller's shipping policy
Link to OpenDay terms of service

Placing Your Order

Review everything one last time
Checkbox: "I agree to Terms & Conditions"
Click "Place Order" or "Complete Purchase"
Processing (usually instant)
Order confirmation screen

Order confirmation includes:

Order number (save this!)
Summary of purchase
Estimated delivery date
Seller contact information
"View Order Details" link

Confirmation email:

Sent immediately to your email
Contains all order details
Save for your records
Check spam folder if not received

Payment Security

How Your Payment is Protected

Encryption:

256-bit SSL encryption
Same security as banks
Padlock icon in browser

Stripe Processing:

Industry-leading payment processor
Used by millions of businesses
PCI-DSS Level 1 compliant (highest security level)
Your card details never touch OpenDay servers

Fraud Detection:

Automatic fraud screening on all transactions
Suspicious transactions flagged
Additional verification if needed (3D Secure)
Machine learning identifies fraud patterns

Buyer Protection:

Chargebacks available through your bank
Dispute resolution process
Money-back guarantees (varies by seller)
OpenDay mediates disputes

Payment Failures

Why payments fail:

Insufficient funds
Expired card
Incorrect card number or CVV
Billing address doesn't match card
Card blocked by bank (suspected fraud)
Bank declined transaction

What to do:

Check card details are correct
Verify billing address matches card
Ensure card hasn't expired
Check with your bank if repeated failures
Try different payment method
Contact support if issue persists

Where to find codes:

Announced during live streams
Seller newsletters (subscribe on shop page)
Social media (follow sellers)
Seasonal sales (holidays, events)
First-time buyer offers
Loyalty rewards

Types of discounts:

Percentage off (15% off, 25% off)
Dollar amount off ($10 off $50)
Free shipping (over certain amount)
Buy X get Y free
Bundle discounts

Add items to cart
In cart or at checkout, find "Promo Code" field
Enter code exactly as shown (case-sensitive)
Click "Apply"
Discount appears in cart totals
If invalid, you'll see error message

Common code issues:

Expired (check expiration date)
Minimum purchase not met ($50 minimum, you have $45)
Excluded products (sale items, specific categories)
One use per customer (already used)
Limited to first X customers (limit reached)

Stacking codes:

Usually only one promo code per order
Some sellers allow combining with existing sales
Try applying—worst case is it won't work

Order Confirmations

Confirmation Screen

After placing order, you'll see:

✅ "Order Placed Successfully!"
Order number
Order summary
Estimated delivery
What happens next

Save your order number!

You'll need it for tracking
Customer service may ask for it
Easy way to reference your purchase

Confirmation Email

Sent immediately containing:

Order number
Items purchased (with photos)
Quantities and prices
Shipping address
Billing address
Payment method (last 4 digits)
Subtotal, shipping, tax, total
Seller contact information
Links to track order and view details

Didn't receive email?

Check spam/junk folder
Check email address is correct in account
Wait 10-15 minutes (may be delayed)
Check order in your account (Orders page)
Contact support if still missing

After Placing Your Order

What Happens Next

1. Order Received (Immediate)

Seller receives notification
Your order appears in their dashboard
Payment is processed

2. Order Processing (1-2 days typically)

Seller prepares your items
Verifies inventory
Packages your order
Prints shipping label

3. Shipped (varies by seller)

Package handed to carrier
Tracking number generated
You receive shipping confirmation email
Estimated delivery date provided

4. In Transit (varies by shipping method)

Package traveling to you
Track via tracking number
See delivery updates

5. Delivered

Package arrives at your address
Delivery confirmed in tracking
You receive delivery confirmation email
Enjoy your purchase!

Tracking Your Order

In your account:

Go to "Orders" or "My Orders"
See all current and past orders
Click order to see details
Tracking number shown once shipped
Click tracking number to see delivery status

Tracking systems:

USPS: usps.com
FedEx: fedex.com
UPS: ups.com
Links usually included in shipping email

Guest Checkout

Checking Out Without an Account

You can:

Browse and shop
Add items to cart
Complete purchase
Receive order confirmation via email

You cannot:

Save items to wishlist
Track order easily (no account dashboard)
Save addresses or payment methods
Leave reviews
Reorder easily
Follow sellers

Creating account after guest checkout:

Use same email from purchase
Create password
Your order will appear in account
Gain all account benefits

Recommendation: Create an account for better experience!

Special Purchase Types

Pre-Orders

Some products available for pre-order:

Order before product is available
Charged at time of order or at shipping (varies by seller)
Clearly marked as "Pre-Order"
Estimated ship date shown
Can cancel pre-order before it ships

Made-to-Order/Custom Items

For custom products:

Longer processing time (1-2 weeks often)
May require communication with seller (size, customization details)
Non-returnable (usually)
Clearly marked as "Made to Order" or "Custom"
Worth the wait for personalized items!

Digital Products

For digital downloads (if available):

Instant delivery via email or download link
No shipping cost
No physical item mailed
Access in your account downloads

Frequently Asked Questions

Is my payment information safe?

Yes. All payments processed through Stripe with bank-level encryption. Your card info is never stored on OpenDay servers.

Can I edit my order after placing it?

Contact the seller immediately. If they haven't shipped, they may be able to modify or cancel. Once shipped, you'll need to return.

What if I entered the wrong address?

Contact seller ASAP before shipping. Most sellers can update. After shipping, contact carrier or seller may be able to intercept.

Can I cancel my order?

Contact seller before it ships. Most will cancel and refund. After shipping, you may need to return the item.

Why was I charged tax?

Sales tax is required in many states/countries. Tax is determined by your shipping address and local laws.

Usually only one code per order. Some sellers allow combining codes with sales—try applying to see!

What if my payment was declined?

Check card details, ensure sufficient funds, verify billing address matches card. Contact your bank if issue persists.

Can I change payment method after ordering?

No, payment is processed immediately. For future orders, update payment methods in account settings.