Getting Started - Shopping on OpenDay


Welcome to OpenDay! This guide will walk you through everything you need to know to discover, watch, and shop on our live e-commerce platform.


What Makes OpenDay Different?

Unlike traditional online stores, OpenDay is built on a live, interactive experience. You can:


  • Watch sellers showcase products in real-time video streams.
  • Ask questions and get instant answers in the live chat.
  • See products in action from every angle, demonstrated by real people.
  • Grab exclusive deals that are only available during the live streams.
  • Support small businesses and independent creators.

Creating Your Account

While you can browse streams and products without an account, creating a free account unlocks the full experience.


Without an Account With a Free Account
✅ Watch public live streams ✅ All of the above, PLUS:
✅ Browse seller shops ✅ Make purchases

✅ Chat during live streams

✅ Follow your favorite sellers

✅ Save items to your wishlist

✅ Track your orders

✅ Save info for faster checkout

How to Sign Up:

You can create an account using your email and a new password, or you can use a social sign-in (like Google or Facebook) for one-click registration.


After signing up, you can add a profile photo and name. This is how you'll appear in chat and on reviews. You can manage all your preferences, including privacy and email notifications, from your Account Settings.


Finding Products & Streams

There are two main ways to discover items you'll love:


  1. The Homepage: This is your main dashboard. You'll see streams that are Live Now, Scheduled Streams coming up soon, and Trending Products that are popular across the site.
  2. Categories & Search: Use the search bar to find a specific product, brand, or seller. You can also browse by categories like Fashion, Home & Garden, or Electronics to discover new shops.

Following Your Favorite Sellers

Find a seller you like? Hit the "Follow" button on their shop page or during a live stream.


Why follow?

  • Get notified when they go live.
  • Be the first to know about new products or sales.
  • Build a connection with your favorite creators.

Understanding Product Pages

Every product page gives you the key details at a glance:


  • Photos & Videos: See product photos, details, and often video clips from past live streams.
  • Product Info: Price, description, and any variations (like size or color).
  • Shipping: Estimated cost and delivery time.
  • Seller Info: The seller's name, rating, and their shop's return policy.
  • Reviews: See ratings and feedback from other buyers.

Using Your Wishlist

See something you like but aren't ready to buy? Click the Heart (❤️) icon to add it to your wishlist. This lets you save items, get notified of sales, and easily find them later.


How to Make Your First Purchase

Ready to buy? It's simple.


  1. Find a Product: Browse the site or watch a stream.
  2. Add to Cart: Select your options (like size or color) and click "Add to Cart."
  3. Review Cart: Go to your cart to see your items, apply any promo codes, and check the subtotal.
  4. Checkout: Enter your shipping address and payment information.
  5. Place Order: Review your order one last time and click "Place Order." You'll get a confirmation email right away and another one when your item ships.

First-Time Tips:

  • Read a seller's shop policies (especially for returns) before buying.
  • Save your payment method for a much faster checkout next time.
  • You can track all your order details from your account page.

Getting Help

If you have a question, here's where to go:


  • Contact the Seller: This is the best way to get help with a specific product or an existing order. You can message them from their shop page or any of their product pages.
  • OpenDay Support: For account issues, technical problems, or payment questions, visit our searchable Help Center for FAQs and guides. If you still need help, you can email our team at support@openday.com.

Community Guidelines

  • Chat Etiquette: Be friendly, respectful, and ask questions. Please don't spam, use offensive language, or advertise.
  • Leaving Reviews: Be honest about your experience. Mention the quality, sizing, and shipping. Photos are always helpful for other shoppers! Only review products you've actually purchased.

Pro Shopping Tips

  • Watch Live: This is where you'll find the best and most exclusive discounts.
  • Check Reviews: Look for detailed reviews, especially those with photos, to judge quality.
  • Know the Seller: Check a seller's rating and return policy before you buy.
  • Use Your Wishlist: Add items to your wishlist to get notified if they go on sale.
  • Checkout Fast: Save your address and payment method in your account so you don't miss a limited-time deal.

Frequently Asked Questions (FAQ)

Is OpenDay free to use?

Yes! Browsing, watching streams, and having an account are completely free. You only pay for the products you buy.


Do I have to watch live streams to shop?

No. You can browse and shop from seller catalogs 24/7. But watching live is more fun and often gets you better deals!


How do I know if a seller is trustworthy?

Check their seller rating and read reviews from other buyers. All sellers on OpenDay are verified before they can sell.


What if I don't like my order?

Most sellers accept returns. Always check the seller's specific return policy (found on their shop or product page) before you purchase.


Is my payment secure?

Yes. All payments are processed through Stripe, an industry-leading, secure payment processor. Your card information is never stored on OpenDay's servers.