Privacy Policy

Last Updated: October 29, 2025


Welcome to Open Day's Privacy Policy. At Open Day—including Open Day, LLC and our affiliates ("Open Day," "we," or "us")—we're proud to offer a secure, user-friendly live stream shopping marketplace that connects buyers and sellers through interactive video commerce. This policy explains how we collect, use, share, and safeguard your personal information, and outlines your privacy rights.


Scope

This policy applies to all the personal information we collect and process through our websites, social media channels, newsletters, and other online or offline interactions (collectively, our "Services"). We believe in transparency and want you to know exactly how your data is used.


Information You Provide to Us

The details you share directly with us help ensure a seamless experience on our platform. Depending on how you interact with our Services, we may collect:


Account Information: When you sign up or use our Services, you provide details like your name, email address, postal address, phone number, and other contact data. Some of these details are essential to create your Open Day account, while optional extras—such as a profile picture or personal bio—help personalize your experience.


Credentials: To secure your account, we collect passwords and other authentication details. This information is necessary for both account creation and ongoing access.


Transaction Data: When you make purchases or sales on Open Day, we collect transaction details including payment information, shipping addresses, and order history. Payment processing is handled securely through our third-party payment processor, Stripe.


Communications: When you contact us for support, participate in surveys, or interact with other users, we collect the content of those communications to provide assistance and improve our Services.


Information We Collect Automatically

When you use our Services, we automatically collect certain information about your device and how you interact with our platform:


  • Device Information: Browser type, operating system, IP address, and unique device identifiers
  • Usage Data: Pages viewed, features used, search queries, and interaction with live streams
  • Location Data: Approximate location based on IP address (with your permission for precise location)
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns

How We Use Your Information

We use the information we collect to:


  • Provide, maintain, and improve our Services
  • Process transactions and send transaction notifications
  • Respond to your comments, questions, and customer service requests
  • Send you technical notices, updates, and security alerts
  • Communicate about products, services, and events we think you'll find interesting
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and abuse
  • Personalize and improve your experience
  • Comply with legal obligations

How We Share Your Information

We share your information in the following circumstances:


  • With Other Users: Your profile information, listings, and public activities are visible to other Open Day users
  • With Service Providers: We share information with third-party vendors who help us provide our Services
  • For Legal Reasons: When required by law or to protect rights, property, or safety
  • With Your Consent: We may share your information for other purposes with your explicit consent
  • Business Transfers: In connection with any merger, sale, or acquisition of our business

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.


Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:


  • Access and receive a copy of your personal information
  • Correct or update inaccurate information
  • Delete your personal information
  • Object to or restrict certain processing
  • Data portability
  • Withdraw consent where processing is based on consent

Children's Privacy

Our Services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.


International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country. We implement appropriate safeguards for such transfers.


Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.


Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:


Email: privacy@openday.com