Refunds

We want you to be completely satisfied with your purchase. Our refund policy is designed to be fair and transparent.

Return Eligibility

Items are eligible for return if they are:

• Returned within 30 days of delivery
• In original, unused condition
• In original packaging with all tags attached
• Accompanied by proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made items
• Perishable goods
• Intimate or sanitary products
• Digital products or gift cards
• Items marked as final sale

Refund Process

1. Contact Seller: Reach out to the seller through your order page to initiate a return.
2. Get Authorization: Receive return authorization and specific shipping instructions.
3. Ship Item: Securely package and ship the item back to the seller.
4. Inspection: The seller will inspect the returned item upon receipt.
5. Refund Issued: Once approved, your refund will be processed within 5-10 business days.

Refund Methods

Refunds will be issued using one of the following methods:

• Original Payment Method: Whenever possible, the refund will be credited back to your original form of payment.
• Exchange: The seller may offer an exchange for a different item, subject to their discretion.

Return Shipping

Buyers are typically responsible for return shipping costs unless the item is defective or the seller made an error with the order.

Need Help?

If you have questions about a specific return or refund, please contact the seller directly. If you need further assistance, you can always reach out to our support team.

Support email: support@openday.com